Privacy Policy

JYA CARRIERS LLC

Effective Date: October 30, 2021

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

JYA CARRIERS LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

“Mobile information will not be shared with third parties for marketing or promotional purposes. Limited sharing with trusted service providers (such as customer service or messaging platforms) may occur solely to support our services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Users can opt in by visiting https://jyacarriers.com/contact-us and adding their phone number. They then check a box agreeing to receive text messages from JYA CARRIERS LLC. Additionally, end users can also opt-in by texting START.

1. Information We Collect

We collect the following types of information:

Personal Information

Name, Email address, Phone number, Physical or billing address,

Payment information (when requesting or purchasing services),

Communication opt-in records and timestamps (SMS, email, etc.)

Non-Personal Information

IP address, Browser type and device information,

Website usage data and analytics

Cookies and similar tracking technologies

Customer Communications

Records of inquiries, Shipment updates, Load status notifications, Dispatch communications, and service communications

2. How We Use Your Information

We use your information to:

Provide and deliver Shipment updates, Load status notifications, Dispatch communications

Process payments and transactions

Respond to inquiries and support requests

Send appointment confirmations and service updates

Improve website performance and user experience

Maintain compliance records for communication consent

Protect against fraud, misuse, and security threats

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into SMS messaging from JYA CARRIERS LLC, you agree to receive text messages related to our services, including: Appointment reminders, Shipment updates, Load status notifications, Dispatch communications, Customer support communications.

Opt-In, Opt-Out & Consent

Messages are sent only after explicit opt-in, Timestamped consent records are securely stored

We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations Opt-Out Instructions, Reply “STOP” at any time to

unsubscribe, You will receive a confirmation message, Opt-out requests are processed within 24 hours

Message Frequency & Content

Message frequency varies based on service interaction. You may receive up to 4 messages per month.

Messages are service-related as well as promotional

Promotional messages are sent only with explicit consent

Help & Support

Reply “HELP” or contact:

📧 [email protected]

Carrier Information

Message and data rates may apply

Carriers are not responsible for delayed or undelivered messages

Supported carriers include major U.S. carriers and regional providers

SMS Data Protection Statement

Your SMS opt-in data and consent records are never shared with third parties for marketing purposes. They may only be disclosed if required by law (such as court orders).

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Data Security

We use commercially reasonable safeguards, including:

Encryption of sensitive data

Secure access controls

Regular security reviews

Employee data-protection training

Backup and recovery procedures

Breach notification protocols as required by law

No system is 100% secure, but we continuously work to protect your data.

5. Cookies & Tracking Technologies

We use cookies to: